Workflowbeheer is een begrip binnen de industriële digitalisering en productstructuur & documentatie.
Definitie
Workflowbeheer is het systematische ontwerpen, implementeren, uitvoeren en monitoren van geautomatiseerde bedrijfsprocessen waarbij taken, documenten en informatie tussen personen, systemen en afdelingen bewegen volgens voorgedefinieerde regels en procedures. Het digitaliseert en optimaliseert handmatige workflows voor verhoogde efficiëntie en consistentie.
Kenmerken
- Process automation: Geautomatiseerde taak routing en execution
- Rule-based logic: Conditionele flow control gebaseerd op business rules
- Task assignment: Automatische work allocation naar appropriate resources
- Status tracking: Real-time visibility in workflow progress en bottlenecks
- Approval workflows: Multi-level approval processes met escalation mechanisms
- Integration capabilities: Connectivity met ERP, DMS systems
- Audit trails: Complete workflow history en compliance documentation
- Exception handling: Automatic en manual intervention capabilities
- Performance metrics: Workflow efficiency measurement en optimization
Toepassing
Document approval processes:
- ECO workflows: Engineering change request routing en approval
- Control plan: Quality document review en release processes
- Technical drawings: CAD document approval workflows
- Project documentation: Deliverable review en sign-off processes
Manufacturing workflows:
- BOM approval: Bill of materials review en release workflows
- Production orders: MES work order approval en routing
- Quality workflows: NCR investigation en corrective action processes
- Maintenance requests: CMMS work order approval en scheduling
Procurement processes:
- Purchase requisitions: Automated approval routing gebaseerd on spending limits
- Vendor qualification: Supplier evaluation en approval workflows
- Contract reviews: Legal en commercial contract approval processes
- Invoice processing: Accounts payable approval workflows
Quality management:
- CAPA processes: Issue investigation en resolution workflows
- Audit management: Internal audit scheduling, execution, en follow-up
- Customer complaints: Complaint handling en response workflows
- Supplier quality: Vendor performance review en improvement processes
Human resources:
- Employee onboarding: New hire documentation en training workflows
- Performance reviews: Annual evaluation process automation
- Training management: Skill development en certification workflows
- Leave requests: Vacation en absence approval processes
Gerelateerde begrippen
Verwante termen:
- BPM - Comprehensive process improvement discipline including workflow management
- Document management - Content system often integrated with workflow engines
- ERP - Business system incorporating workflow capabilities
- Approval routing - Specific workflow type for decision-making processes
Verwante concepten:
- Process automation - Technology approach enabled by workflow management
- Digital transformation - Organizational change including workflow digitalization
- Lean - Process improvement methodology supported by workflow optimization
- Change management - Organizational change including workflow redesign
Bronnen
- Microsoft Power Automate - Cloud-based workflow automation platform
- Nintex - Workflow automation en process management software
- K2 (now Nintex) - Enterprise workflow en forms platform
- IBM Business Automation Workflow - Process orchestration platform
- Appian - Low-code automation en workflow platform
- Camunda - Open source workflow en decision automation
- ServiceNow - IT service management with workflow capabilities
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